Refund Policy

This Refund Policy explains the terms and conditions for refunds on 2DECConvert subscriptions.

1. Subscription Refunds

Monthly subscriptions are eligible for a full refund within 14 days of the initial purchase, provided that you have used fewer than 25% of your allocated credits for that billing cycle. After the 14-day window, subscriptions are non-refundable.

2. Refund Window

The 14-day refund window applies only to your first subscription purchase. Subsequent renewals and plan upgrades are non-refundable. You can cancel your subscription at any time through the Billing page to prevent future charges.

3. Non-Refundable Items

The following are not eligible for refunds:

• Credits that have been used for AI generation.
• Subscription renewals after the initial 14-day window.
• Downgrades or plan changes mid-cycle.
• Accounts terminated due to violations of our Terms of Use or AI Content Policy.

4. How to Request a Refund

To request a refund, submit a support ticket through the platform with the subject "Refund Request" and include your account email, subscription plan, and the reason for your request. Refund requests are processed within 5-10 business days.

5. Cancellation

You can cancel your subscription at any time through the Billing page. Cancellation stops future billing cycles but does not automatically trigger a refund. Your current credits remain available until the end of your billing cycle.

6. Contact Us

If you have questions about refunds, please submit a support ticket through the platform and our team will assist you.