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Privacy Policy

Last updated: 5 July 2026

This Privacy Policy explains how 2DECConvert collects, uses, and protects your personal data when you use our AI-powered ecommerce conversion platform.

1. Information We Collect

We collect the following types of information:

  • Account data: Your name, email address, and authentication details when you register.
  • Business data: Business name, website, industry, brand details, and target audience information you provide during onboarding.
  • Product data: Product names, descriptions, images, and videos you upload to the platform.
  • Usage data: Information about how you use the platform, including AI generations, credit usage, and interaction logs.
  • Technical data: IP address, browser type, and device information collected automatically.

2. How We Use Your Information

We use your data to:

  • Provide AI-generated marketing content including hooks, scripts, creatives, and product page optimisations.
  • Manage your subscription, credits, and billing.
  • Improve our AI models and platform performance.
  • Send you service notifications, low-credit alerts, and support responses.
  • Comply with legal obligations and prevent abuse.

3. Data Sharing

We do not sell your personal data. We share data with third-party service providers only as necessary to operate the platform, including AI processing providers, payment processors (Stripe), email delivery services, and cloud storage providers. All providers are bound by confidentiality obligations.

4. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active. You can request data export or account deletion at any time through Settings. After account deletion, data is removed within 30 days, except where retention is required by law.

6. Your Rights

You have the right to access, correct, export, or delete your personal data. You can exercise these rights through the Settings page or by contacting support. If you are in the UK or EU, you have additional rights under GDPR.

7. Contact Us

If you have questions about this Privacy Policy, please submit a support ticket through the platform or contact our support team.